SHIPPING & RETURNS
*All time in transit details are estimates
Please allow 2-5 additional business days for processing orders.
Our warehouse will be closed on the following dates:
Thanksgiving Day, Thursday, November 28th, 2019
Christmas Day, Wednesday, December 25th, 2019
New Years Day, Wednesday, January 1st, 2020
Memorial Day, Monday, May 25th, 2020
Labor Day, Monday, September 7th, 2020
WE ARE NOT RESPONSIBLE IF THE ADDRESS PROVIDED IS INCORRECT AND THE PACKAGE IS DELIVERED TO THE LOCATION.
WE ARE NOT RESPONSIBLE FOR DELAYED PACKAGES BY USPS.
If your tracking says delivered, please contact USPS for additional info.
We have no control over the process and cannot answer questions about delays, returned, and lost packages.
Return & Exchange Policy
ALL SALES ARE FINAL. ONCE ORDER HAS BEEN PLACED, WE CANNOT CANCEL IT.
We truly hope you are 100% happy with our lashes! Due to Sanitary/Health reasons, lashes are NOT eligible for refunds or exchanges.
If the shipping address provided is incorrect and the package is delivered back to our warehouse, you are responsible for the extra shipping fee for us to ship it again.
Please note that when an item is described as a "pre-order", it means that your entire order will be shipped the date the item arrives. If you wish to receive the other items first, separate orders need to be placed.